Online Sales Executive



20 November 2019

Are you a confident telephone sales operator, IT literate, people centric and welcoming character looking for a new challenge within the automotive industry? Would you like the opportunity to work for the South West’s largest automotive dealership group?

Westerly BMW/MINI in Exeter currently have a vacancy for an Online Sales Executive to join the team.

What can we offer you?

In return for your reliability and commitment, the Online Sales Executive will be offered a range of benefits including:

  • Workplace pension (if applicable, via a salary exchange option)
  • Employee Assistance Programme 
  • 22 days annual leave plus bank holidays (equivalent pro rata for part time workers)
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance
  • Discounted sales, MOT, products, parts & servicing
  • 40 hours per week (to include shift rotas up to 10pm over 7 days)  

What will the Online Sales Executiverole include?

Facilitating and improving our on line reputation across the BMW, MINI, Skoda and Jaguar Land Rover brands.  Receiving incoming telephone and online enquiries and responding to queries professionally and in a timely manner as set by the call centre requirements and standards. Some enquiries may need a direct sales approach in order to resolve them.  This role is all about creating a positive and premium first impression. We are looking for a team player who will take a keen interest in our customers ensuring that their needs are met consistently. A firm and courteous approach is essential as are excellent communication and interpersonal skills along with a strong organisational ability, articulacy, above average listening ability and a solid administration skillset.   

Could this be the role for me?

As the first point of contact for many of our customers we are looking for a friendly and outgoing Online Sales Executive who understands what it takes to deliver outstanding levels of customer care whilst creating a positive first impression of our business. You should be a naturally personable and vibrant character who is able to build rapports quickly with our customers during telephone conversations, via the chat line and via electronic communications. You will be presentable, reliable, punctual and willing to offer a 5 star service. Previous telesales, call centre and/or front of house experience along with a superb telephone manner will be pre-requisite.  

Who are we?

Helston Garages Group are one of the 25 largest dealer groups in Britain and the largest in the South West, with 38 franchise dealerships providing customers throughout Cornwall, Devon, Somerset and Dorset with high-quality new and used cars and vans generating a turnover in excess of £600 million and representing a range of franchises including Westerly BMW & MINI, Kastner Volvo, Helston VW, Truscotts Peugeot, Carrs Skoda along with Jaguar Land Rover, Audi, Porsche, Maserati, Ferrari, TPS, Body Shops and Select Used Vehicles.