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Having experienced other dealerships westerly Bmw service department is by far the best
Work completed while I waited and finished ahead of time
Did what was asked. work completed on time. Nice clean car on collection
Nothing to be dissatisfied with!
Great personal service explained everything
Because I'm satisfied we had to wait for valet to be finished but no problem
They dealt with my small problem quite effectively, although I was at the dealership far longer than I should have been.
Servicing for simple things is ridiculously expensive and I was charged £18 for uploading the service record to the car. I wasn't told about this and I wanted the MOT document which I wasn't given. I left a voice message and emailed Westerly Exeter
Very helpful staff, went that extra mile to sort out our problem
Good customer service
Above and beyond expectations.
The handover was v poor and it was me that flagged up there was a problem. I was told it needed to come back in for a replacement part but no one could tell me what. Only when contacted about the 2nd booking was I told the windscreen needed replacing
The excellent staff attitude
Service advisor ensured that the job was completed on time
As always the service was helpful, friendly and professional. If I have a criticism it would relate to the complimentary wash and vac which I feel could be carried out with a little more care and attention.
Nothing out of the ordinary really, which is exactly what you'd expect from a quality brand. Just good service without it coming across as you excelling. It's nothing more or anything less than I'd expect from BMW. Quality!
My car was in for Mot which was carried out efficiently. Apart from the cost (thankfully I was sitting down) very satisfied with the service
Because the work was done quickly and well.
very happy with bmw service/support
The staff are friendly and professional, they will go that extra mile to help, I cannot fault the service.
Very honest reliable
The booking in was easy, courtesy car waiting and when my car was ready I received a phone call and the whole process went very smoothly.
Oil change only but enjoyed seeing video of underside of my car with comments
It was hassle free
No issues and no change to price quoted.
Good service all queries answered
The car was dropped off at the agreed time, however as it was only in for a small job, we didn't anticipate it to take over four hours
Managed to carry out service whilst I waited
Pleasant helpful staff
Dealt with the minor problem in a competent manner.
Service completed on time. Price was as stated.
There was nothing that I could fault
Car fixed quickly - can't ask for more.
Everything done within expected timescale
Service was as I would hope for with good communication throughout.
When I phoned for the result of my MOT, I was told that it had failed on suspension and brakes. However, on the certification documentation, it was clear that the need for new brakes was merely advisory. I complained and received an apology.
Everything was easy, with timings arranged too suit us.
Bought an X5 Hybrid. When it was ready to pick up it had no charge in the electric so had to drive away on petrol. 1st time buying electric so really excited when picking it it but felt a bit deflated driving away. Also E-Drive button disconnected!!
Front nearside wheel was damaged or got mistakenly swapped during work on my brakes.
Because I was completely satisfied
Everything was carried out in an efficient and timely manner.
I was surprised to discover that a fundamental part of the efficient engine management namely the Adblue was not part of the service program. Therefore it was not checked. The remaining mileage for top up has been constant for the last several months
Great to be offered a valet and vac , shame the operator could not find the wheels and clean them as efficiently as the rest of the vehicle.. All front of house staff were excellent with their interface to us during our visit .
Friendly helpful staff couldn't have asked for more Booked online and by telephone and always able to get a convenient appointment And the site/showrooms etc is amazing
Good at problem;em solving
All staff are outstanding, better than my nearest garage! In Cornwall!,
Excellent responce to request
Very helpful and courteous staff
Fantastic customer service however was disappointed with the complimentary valet, the vehicle was barely touched at all.
A v friendly, helpful and professional service. In particular James (who arranged the service) and Sean ( who looked after me on the day) did a first rate job. It's worth noting that I've consistently received excellent service at Westerly Exeter.
Work all carried out on time with clear feedback
The staff go over and above expectations. When my husband had a major operation they delivered the car to the house.
Service completed on schedule with polite and professional personnel.
Service is always excellent, and the car is always sparkling clean afterwards. the Health check video is sent beforehand by text and e-mail.
Although is was annoying to have to take my car in after only two months of ownership, I was very pleased with the way my concern were dealt with.
My car was doa service and it was arranged for my car to be collected from home and returned afterwards.I was kept informed throughout out the day to what was happening and when it would be returned to me after it was cleaned and washed. Brilliant!!
With all the cars I have had serviced I have never had a video of my car being serviced
Beyond improvement- the very highest standards for the best of the 12 BMWs I have owned.
I was very satisfied with the service I received at westerly Exeter due to customer care whilst awaiting for vehicle
Speaks for itself !! Nothing is too much trouble for the team.
The whole service was smooth, straightforward and the staff pleasant. I would have given 5 (completely satisfied) if a courtesy car had been available - I had asked when I called and made the appointment and was told there was none available.
I was very happy with everything.
Very good once the problem was finally resolved
The service was performed well, on time. Although it is pretty expensive for oil and filter service.
One issue which I would say you should have done better was with a small scratch i noticed after I drove the car away i was given a touch up stick to resolve it myself !!!!. I did drive off then reflected and suggested you could do this,.
Have had an Air Bag Fault for years and Westerly BMW in Exeter are the first Dealer that found the fault. Cooper (Tunbridge Wells) &, Rybrook BMW (Shrewsbury) could not find the problem.
The service was completed quickly but only 3 stars for above reasons.
A thoroughly professional and friendly service is always delivered.
Reported a wavering in the steering when checked BMW states all was good
We have had an ongoing fault with a 4 month old car which Westerly Barnstable were unable to fix. We had the car recovered to Exeter this time and they were helpful and knowledgeable and it appears they have cured the fault. Thanks for your efforts.
The customer service aspects are done well the end result was disappointing
BMW servicing & sales runs like a well-oiled machine. Anything a customer wants to know is provided by alert, attentive, efficient staff. I have enormous faith in Westerlys of Exeter & know that my car will be well serviced.
Friendly team, and remembered us as repeat customers.
Very cooperative and very good value even had the car valeted
Went the extra mile offering me a courtesy car. Made the experience much more convenient. Many thanks.
Courtesy car offered. Not overcharged.
Did exactly what we asked and ready on time
I was kept up to date at every stage. My car has come back to me cleaned inside and outside. My car has come back like a new car since the repair work was undertaken. It's driving like a BMW should drive.
Excellent and friendly service reception.
Everything that should have been completed was.
Replacement part incorrectly supplied by BMW
they solved the issues that Ocean BMW failed to do. I was very impressed
They are always efficient and helpful and a pleasure to deal with.
I discussed having the car service that was due in addition to the recall. As a brake fluid check was required, I ticked the box saying brake fluid service. The car service was not done and the computer was rest telling me to come back in Octover.
Was very good service and sorted out my Problem
Superb, friendly service.
See comments at Section 1 above.
Service booked, completed as booked, car cleaned afterwards. All good.
The staff are polite and efficient. The service department is well organised, and I am kept informed of the progress being made. The coffee is excellent
They know what they are doing and any work is done in a timely manner
Always a good service from staff
All done with no problem to me
The have customer centric focus. deliver what they promise and keep me up to date. All this with great friendly atmosphere.
Picked up car. Kept us informed. Returned early
Service completed well within the time schedule I was expecting, very impressive.
They fitted me in at short notice and sis the job as quickly as possible.
Easy to book, cost was less than estimated and done in a timely manner. Only niggle was time taken to check the car in.
On time, efficient and thorough
No problems incurred
The visit was 3/4 hour longer than indicated. Visit was a waste of time.
Very satisfied. I dropped of the car in the morning, and mid afternoon, it was washed , and ready for collection mid-afternoon.
Mark was excellent in the service department
Being told my appointment was at 7am on arrival was told it was 9.30am over 5 hours waiting
Good and quick action
No hidden charges and a complementary bus ticket into town.
The dealership has never failed to impress during the ten years I've been a BMW customer.
Could not have been better
Poor/lack of communication
Recall completed as discussed with a loan car (not required) made available.
Nothing is to much trouble for them they look after myself and the cars very well
On this occasion the service provided was fine - However on booking my service due to the product recall of my car the individual on the phone only told me half the information.
Informative and efficient
Worked carried out well and even sent health video for my information
As the car was recalled due to a fault by BMW I expected the
all went as it should
Mark kept me informed of the progress of my car which was really helpful
Small confusion over contact 'phone number
No problems - just a straight forward visit. The people at Westerly are very friendly and nothing is too much trouble.
Excellent customer service from Mark Rattenbury and technician Jack. I can't thank them enough for sorting out my problem and for the help and advice I received.
Westerly were very good but the fact remains that I wasted a day of my life having to bring my car in for a recall so BMW goes down a little in my estimation for building my ca4 with a fault.
Nothing to fault
This was a recall visit, which Westerly fitted in at very short notice, because we were driving abroad within the next few days. Everything completed and courtesy clean included.
Sean is excellent looks after me very well he thinks of the best way to work out pricing the job and not going for the most expensive way He knows how much my car means to me
Professional friendly polite efficient
Problem identified and resolved.
Excellent service from arrival at the Service Reception , a technician was called to take a ride to experience the "rattle" in the drivers door, he immediately identified the problem, silicone on the high gloss trim, which was resolved immediately.
We always get good, professional but friendly service from everyone that we deal with at Westerly BMW in Exeter.
This was a good experience.
They were Great
Excellent service and attention
Service experience not as good as on previous visits. Max was brilliant when I first started so am disappointed that he has gone.
Showroom looked the part, all staff I interacted with were knowledgable, friendly and professional
It is always small points that create dissatisfaction and in my case having had new pads back and front the technician then failed to screw the dust caps on fully. This resulted in all the caps flying off somewhere and I had to purchase a new set!!
I was kept fully informed on the progress of my vehicle, which had failed its MOT
They agreed to the date I requested and I very much appreciate the collect and return service. It provided a personal contact even though I never go to Westerly in Exeter. However they could not claim that gear shifts are now always smooth and easy.
My car was returned to me spotlessly clean and on time
The lady I was dealing with was called Natalie and she was brilliant
The salesman was conscientious at all times
Efficiency and helpfulness of staff
Great car and good sales representative
Aaron was very polite, courteous and accurate and found the exact car I was looking for.
All staff we encountered very approachable and helpful. We were given as much time as we wanted throughout the purchase process and handover.
Excellent service provided throughout by Nigel.
They were nothing less than Perfect. After Traveling over 100 miles by train to collect my new car they sent a driver to the station to collect me. Everything was perfect.
As always Westerly Exeter provide a first class experience from presale to delivery.
Great, with the exception of the tracker
Austin Cowell is fantastic. Personable and understands our needs
I was kept informed throughout the process
Very friendly and attentive at BMW Exeter. Austin looked after me very well indeed and saw to the complicated process with the cherished number plate etc. Nice follow up afterwards to see that all was well.
Totally hassle free experience taylored to my needs and timeframe.
I have bought 3 new cars there an M135i, M3 F80 and now M5 F90 every time they have gone the extra mile and make you feel special when you collect it. They have never been anything but helpful through the whole organisation, Sales, Service & Parts.
Great service and support.
Have dealt with Westerly Exeter for many years. They always give a fine service.
Austin was a pleasure to deal with.
The sales agent, Richard Perrett really looked after me and made sue I completely understood the car before taking it away. He came on a test drive with me which really helped me feel at ease,
I was taken through the choice ,price , and availability of vehicles on the motability scheme in a relaxed unhurried manner ensuring I ordered the right vehicle for my purpose- especially as I needed an adaption fitted (a hoist in the boot )
Listened to my needs a very smooth transaction. Most of all personal service