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I was surprised to discover that a fundamental part of the efficient engine management namely the Adblue was not part of the service program. Therefore it was not checked. The remaining mileage for top up has been constant for the last several months
Great to be offered a valet and vac , shame the operator could not find the wheels and clean them as efficiently as the rest of the vehicle.. All front of house staff were excellent with their interface to us during our visit .
Friendly helpful staff couldn't have asked for more Booked online and by telephone and always able to get a convenient appointment And the site/showrooms etc is amazing
Good at problem;em solving
All staff are outstanding, better than my nearest garage! In Cornwall!,
Excellent responce to request
Fantastic customer service however was disappointed with the complimentary valet, the vehicle was barely touched at all.
Very helpful and courteous staff
A v friendly, helpful and professional service. In particular James (who arranged the service) and Sean ( who looked after me on the day) did a first rate job. It's worth noting that I've consistently received excellent service at Westerly Exeter.
Work all carried out on time with clear feedback
Service is always excellent, and the car is always sparkling clean afterwards. the Health check video is sent beforehand by text and e-mail.
Service completed on schedule with polite and professional personnel.
The staff go over and above expectations. When my husband had a major operation they delivered the car to the house.
Although is was annoying to have to take my car in after only two months of ownership, I was very pleased with the way my concern were dealt with.
My car was doa service and it was arranged for my car to be collected from home and returned afterwards.I was kept informed throughout out the day to what was happening and when it would be returned to me after it was cleaned and washed. Brilliant!!
With all the cars I have had serviced I have never had a video of my car being serviced
Beyond improvement- the very highest standards for the best of the 12 BMWs I have owned.
I was very satisfied with the service I received at westerly Exeter due to customer care whilst awaiting for vehicle
Speaks for itself !! Nothing is too much trouble for the team.
Very good once the problem was finally resolved
I was very happy with everything.
The whole service was smooth, straightforward and the staff pleasant. I would have given 5 (completely satisfied) if a courtesy car had been available - I had asked when I called and made the appointment and was told there was none available.
One issue which I would say you should have done better was with a small scratch i noticed after I drove the car away i was given a touch up stick to resolve it myself !!!!. I did drive off then reflected and suggested you could do this,.
The service was performed well, on time. Although it is pretty expensive for oil and filter service.
Have had an Air Bag Fault for years and Westerly BMW in Exeter are the first Dealer that found the fault. Cooper (Tunbridge Wells) &, Rybrook BMW (Shrewsbury) could not find the problem.
We have had an ongoing fault with a 4 month old car which Westerly Barnstable were unable to fix. We had the car recovered to Exeter this time and they were helpful and knowledgeable and it appears they have cured the fault. Thanks for your efforts.
The service was completed quickly but only 3 stars for above reasons.
A thoroughly professional and friendly service is always delivered.
Reported a wavering in the steering when checked BMW states all was good
BMW servicing & sales runs like a well-oiled machine. Anything a customer wants to know is provided by alert, attentive, efficient staff. I have enormous faith in Westerlys of Exeter & know that my car will be well serviced.
The customer service aspects are done well the end result was disappointing
Friendly team, and remembered us as repeat customers.
Very cooperative and very good value even had the car valeted
Went the extra mile offering me a courtesy car. Made the experience much more convenient. Many thanks.
Courtesy car offered. Not overcharged.
Everything that should have been completed was.
they solved the issues that Ocean BMW failed to do. I was very impressed
Did exactly what we asked and ready on time
I was kept up to date at every stage. My car has come back to me cleaned inside and outside. My car has come back like a new car since the repair work was undertaken. It's driving like a BMW should drive.
Replacement part incorrectly supplied by BMW
Excellent and friendly service reception.
They are always efficient and helpful and a pleasure to deal with.
Was very good service and sorted out my Problem
I discussed having the car service that was due in addition to the recall. As a brake fluid check was required, I ticked the box saying brake fluid service. The car service was not done and the computer was rest telling me to come back in Octover.
See comments at Section 1 above.
Superb, friendly service.
Service booked, completed as booked, car cleaned afterwards. All good.
They know what they are doing and any work is done in a timely manner
The staff are polite and efficient. The service department is well organised, and I am kept informed of the progress being made. The coffee is excellent
Always a good service from staff
All done with no problem to me
The have customer centric focus. deliver what they promise and keep me up to date. All this with great friendly atmosphere.
Service completed well within the time schedule I was expecting, very impressive.
They fitted me in at short notice and sis the job as quickly as possible.
Picked up car. Kept us informed. Returned early
Easy to book, cost was less than estimated and done in a timely manner. Only niggle was time taken to check the car in.
The visit was 3/4 hour longer than indicated. Visit was a waste of time.
On time, efficient and thorough
No problems incurred
Mark was excellent in the service department
Very satisfied. I dropped of the car in the morning, and mid afternoon, it was washed , and ready for collection mid-afternoon.
Being told my appointment was at 7am on arrival was told it was 9.30am over 5 hours waiting
Good and quick action
No hidden charges and a complementary bus ticket into town.
The dealership has never failed to impress during the ten years I've been a BMW customer.
Could not have been better
Recall completed as discussed with a loan car (not required) made available.
Poor/lack of communication
On this occasion the service provided was fine - However on booking my service due to the product recall of my car the individual on the phone only told me half the information.
Nothing is to much trouble for them they look after myself and the cars very well
Informative and efficient
As the car was recalled due to a fault by BMW I expected the
all went as it should
Worked carried out well and even sent health video for my information
Mark kept me informed of the progress of my car which was really helpful
Small confusion over contact 'phone number
Westerly were very good but the fact remains that I wasted a day of my life having to bring my car in for a recall so BMW goes down a little in my estimation for building my ca4 with a fault.
Excellent customer service from Mark Rattenbury and technician Jack. I can't thank them enough for sorting out my problem and for the help and advice I received.
No problems - just a straight forward visit. The people at Westerly are very friendly and nothing is too much trouble.
Nothing to fault
This was a recall visit, which Westerly fitted in at very short notice, because we were driving abroad within the next few days. Everything completed and courtesy clean included.
Sean is excellent looks after me very well he thinks of the best way to work out pricing the job and not going for the most expensive way He knows how much my car means to me
Professional friendly polite efficient
Problem identified and resolved.
We always get good, professional but friendly service from everyone that we deal with at Westerly BMW in Exeter.
They were Great
This was a good experience.
Excellent service from arrival at the Service Reception , a technician was called to take a ride to experience the "rattle" in the drivers door, he immediately identified the problem, silicone on the high gloss trim, which was resolved immediately.
Excellent service and attention
Service experience not as good as on previous visits. Max was brilliant when I first started so am disappointed that he has gone.
Showroom looked the part, all staff I interacted with were knowledgable, friendly and professional
It is always small points that create dissatisfaction and in my case having had new pads back and front the technician then failed to screw the dust caps on fully. This resulted in all the caps flying off somewhere and I had to purchase a new set!!
My car was returned to me spotlessly clean and on time
The lady I was dealing with was called Natalie and she was brilliant
I was kept fully informed on the progress of my vehicle, which had failed its MOT
They agreed to the date I requested and I very much appreciate the collect and return service. It provided a personal contact even though I never go to Westerly in Exeter. However they could not claim that gear shifts are now always smooth and easy.
Took longer than I ex
Satisfied, although experience was with your third party body shop rather than with Westerly.
They repaired the car very quickly .
Good service as always
Everything went well on the day.
... continued from previous answer... and that there would be another weeks delay... finally I had my car back and the chap jokingly siad how glad I must be... well having had a spine shattering 1 series for three weeks guzzling fuel on me - yes!
estimated time to complete service spot on - no hanging around waiting for the car to be ready
The fault that I asked BMW to fix was not fixed. I was told it might be due to worn brake pads, so I agreed to replacement brake pads, but the warning message still appears!
staff friendly efficient
The help and advise, the flexibility on servicing, the video inspection of the servicing makes Westerly a place where you want to car your car.
Booked for 2 days, offered courtesy car which I declined. Job completed in 4 hours on first morning!
Courtesy car provided just as agreed and job finished 1 day early
There was a difference in quote and actual peices
Mark in the service dept could not have been more helpful
They did a good job but such a new car shouldn't have needed any work.
Booked a complementary valet clean and level check. No evidence of any levels being checked. Car was not very clean. Boot had not been vacuum cleaned at all.
perfect from start to finish. 24 hour turnaround from phoning to book the service.
The staff are always very friendly and curtious, nothing ever a problem.
I was worried after an incident on the road, and the team at BMW reassured me by giving me a visual health check on my car. They spotted no issues, and even cleaned it while it was there!
Professional and recognition of customers
Job done as requested
to receive an actual video from the mechanic who mot'd my car was extremely pleasing. I have never received this service before and felt it went beyond the normal customer service expected. Excellent
After service car cleaned inside and out with follow up e.mail containing video of under body with reference to exhaust, suspension, tyres and brakes with report of wear and the various components.
Work quickly done while I waited
Everything went as planned issues dealt with quickly and to my satisfaction
Efficient and professional service.
When I spoke to them regarding the checking of a further tyre on the car as it was losing air they said they had done a thorough check of all wheels but another tyre had a nail in it. They did not reset tyre pressures or check them either!
Wash and vac not completed despite car being with service for 24hours.
Car serviced whist l waited. Valeted as an added bonus.
Very good thorough with every detail
Because I was completely satisfied!
Westerly had to order a new part so I did not have a car. But it was sorted quickly
Austin Cowell is fantastic. Personable and understands our needs
I was kept informed throughout the process
Very friendly and attentive at BMW Exeter. Austin looked after me very well indeed and saw to the complicated process with the cherished number plate etc. Nice follow up afterwards to see that all was well.
Totally hassle free experience taylored to my needs and timeframe.
I have bought 3 new cars there an M135i, M3 F80 and now M5 F90 every time they have gone the extra mile and make you feel special when you collect it. They have never been anything but helpful through the whole organisation, Sales, Service & Parts.
Great service and support.
Have dealt with Westerly Exeter for many years. They always give a fine service.
Austin was a pleasure to deal with.
The sales agent, Richard Perrett really looked after me and made sue I completely understood the car before taking it away. He came on a test drive with me which really helped me feel at ease,
I was taken through the choice ,price , and availability of vehicles on the motability scheme in a relaxed unhurried manner ensuring I ordered the right vehicle for my purpose- especially as I needed an adaption fitted (a hoist in the boot )
Listened to my needs a very smooth transaction. Most of all personal service
I can't fault the service i received
It was done well
Too much pressure by sales to collect the purchase price before even a delivery date for the purchase. Owners handbook was not pointed out at handover and was told there was no handbook. I later found it in bottom of boot. I object to £60 admin fee.
very helpful staff and great service
After initially taking us a while to get onto the same wavelength, I felt the sales person was genuinely helpful throughout the test drive, decision making, ordering and delivery stages.
Couldn't have been simpler and great service