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ABOUT WESTERLY EXETER.

Find out more about what we do and our team.

Latest News & Events

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The BMW 5 Series.

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Enjoy a complimentary day out at a National Trust place in our all-electric BMW i3.

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BMW X7 Launch Lunch and Luxury Drive Day at Bovey Castle

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Evening with Rob Baxter, Luke Pearce and Hospiscare.

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THE BMW 1 SERIES.

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Westerly offer a sneak preview at the BMW 8 Series and X5

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BMW Help: Recalls

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SERVICE YOU EXPECT AT A PRICE YOU WOULDN'T

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CLEAN DRIVING COSTS LESS THAN YOU THINK

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WE’VE LOWERED BRAKE SERVICING PRICES.

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Impress with the new BMW Shadow Edition

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TRAVEL DISRUPTION IN EXETER SATURDAY 23RD AND SUNDAY 26TH JUNE.

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A Weekend to Remember for Exeter

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Bank Holiday Opening Hours

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High Up on Haldon Hill with BMW i

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Congratulations Rob Baxter and the Exeter Chiefs

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Easter Opening Hours at Westerly BMW

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Westerly Exeter Launch new 5 Series

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BMW Innovation.

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Exeter Chief's Rob Baxter collects his new BMW

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Exeter Chiefs’ Rob Baxter puts Schools through their paces

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Westerly Supports Exeter School's Alumni Networking Event

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Exeter Chiefs Head Coach Rob Baxter Test Drives the BMW i8

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Exeter Chiefs see off Wasps 24 -3

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Is there a BMW SI package on your used BMW?

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Electric Week at Westerly Exeter BMW

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Westerly Exeter BMW Recruitment Evening 20th January

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Westerly BMW Exclusive 'Pre VED Levy Increase' Offer

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Meet the team

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Simon Emery

Head of Business

Richard Bishop

General Sales Manager

Andy Hosking

Used Car Manager

Jack Hodge

Retail manager

Karl Mariner

Retail Manager

Richard Perrett

Sales Executive

Austin Cowell

Sales Executive

James Dixon

Sales Executive

Peter Phipps

Sales Executive

Aaron Chapple

Sales Executive

Greg Waddington

Sales Executive

Will Whales

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was surprised to discover that a fundamental part of the efficient engine management namely the Adblue was not part of the service program. Therefore it was not checked. The remaining mileage for top up has been constant for the last several months

Service

Great to be offered a valet and vac , shame the operator could not find the wheels and clean them as efficiently as the rest of the vehicle.. All front of house staff were excellent with their interface to us during our visit .

Service

Richard Perrett

Service

Friendly helpful staff couldn't have asked for more Booked online and by telephone and always able to get a convenient appointment And the site/showrooms etc is amazing

Service

Excellent service

Service

Good at problem;em solving

Service

All staff are outstanding, better than my nearest garage! In Cornwall!,

Service

Excellent responce to request

Service

Fantastic customer service however was disappointed with the complimentary valet, the vehicle was barely touched at all.

Service

Very helpful and courteous staff

Service

A v friendly, helpful and professional service. In particular James (who arranged the service) and Sean ( who looked after me on the day) did a first rate job. It's worth noting that I've consistently received excellent service at Westerly Exeter.

Service

Sale agreed!

Service

Work all carried out on time with clear feedback

Service

Service is always excellent, and the car is always sparkling clean afterwards. the Health check video is sent beforehand by text and e-mail.

Service

Service completed on schedule with polite and professional personnel.

Service

The staff go over and above expectations. When my husband had a major operation they delivered the car to the house.

Service

Although is was annoying to have to take my car in after only two months of ownership, I was very pleased with the way my concern were dealt with.

Service

My car was doa service and it was arranged for my car to be collected from home and returned afterwards.I was kept informed throughout out the day to what was happening and when it would be returned to me after it was cleaned and washed. Brilliant!!

Service

With all the cars I have had serviced I have never had a video of my car being serviced

Service

Beyond improvement- the very highest standards for the best of the 12 BMWs I have owned.

Service

I was very satisfied with the service I received at westerly Exeter due to customer care whilst awaiting for vehicle

Service

Speaks for itself !! Nothing is too much trouble for the team.

Service

Very good once the problem was finally resolved

Service

I was very happy with everything.

Service

The whole service was smooth, straightforward and the staff pleasant. I would have given 5 (completely satisfied) if a courtesy car had been available - I had asked when I called and made the appointment and was told there was none available.

Service

One issue which I would say you should have done better was with a small scratch i noticed after I drove the car away i was given a touch up stick to resolve it myself !!!!. I did drive off then reflected and suggested you could do this,.

Service

The service was performed well, on time. Although it is pretty expensive for oil and filter service.

Service

Have had an Air Bag Fault for years and Westerly BMW in Exeter are the first Dealer that found the fault. Cooper (Tunbridge Wells) &, Rybrook BMW (Shrewsbury) could not find the problem.

Service

We have had an ongoing fault with a 4 month old car which Westerly Barnstable were unable to fix. We had the car recovered to Exeter this time and they were helpful and knowledgeable and it appears they have cured the fault. Thanks for your efforts.

Service

The service was completed quickly but only 3 stars for above reasons.

Service

A thoroughly professional and friendly service is always delivered.

Service

Reported a wavering in the steering when checked BMW states all was good

Service

BMW servicing & sales runs like a well-oiled machine. Anything a customer wants to know is provided by alert, attentive, efficient staff. I have enormous faith in Westerlys of Exeter & know that my car will be well serviced.

Service

The customer service aspects are done well the end result was disappointing

Service

Friendly team, and remembered us as repeat customers.

Service

Very cooperative and very good value even had the car valeted

Service

Went the extra mile offering me a courtesy car. Made the experience much more convenient. Many thanks.

Service

Courtesy car offered. Not overcharged.

Service

Everything that should have been completed was.

Service

they solved the issues that Ocean BMW failed to do. I was very impressed

Service

Very satisfied

Service

Did exactly what we asked and ready on time

Service

I was kept up to date at every stage. My car has come back to me cleaned inside and outside. My car has come back like a new car since the repair work was undertaken. It's driving like a BMW should drive.

Service

Replacement part incorrectly supplied by BMW

Service

Excellent and friendly service reception.

Service

They are always efficient and helpful and a pleasure to deal with.

Service

Was very good service and sorted out my Problem

Service

I discussed having the car service that was due in addition to the recall. As a brake fluid check was required, I ticked the box saying brake fluid service. The car service was not done and the computer was rest telling me to come back in Octover.

Service

See comments at Section 1 above.

Service

see above

Service

Superb, friendly service.

Service

Service booked, completed as booked, car cleaned afterwards. All good.

Service

They know what they are doing and any work is done in a timely manner

Service

The staff are polite and efficient. The service department is well organised, and I am kept informed of the progress being made. The coffee is excellent

Service

Always a good service from staff

Service

All done with no problem to me

Service

The have customer centric focus. deliver what they promise and keep me up to date. All this with great friendly atmosphere.

Service

Service completed well within the time schedule I was expecting, very impressive.

Service

They fitted me in at short notice and sis the job as quickly as possible.

Service

Picked up car. Kept us informed. Returned early

Service

Easy to book, cost was less than estimated and done in a timely manner. Only niggle was time taken to check the car in.

Service

The visit was 3/4 hour longer than indicated. Visit was a waste of time.

Service

On time, efficient and thorough

Service

No problems incurred

Service

Mark was excellent in the service department

Service

Very satisfied. I dropped of the car in the morning, and mid afternoon, it was washed , and ready for collection mid-afternoon.

Service

Being told my appointment was at 7am on arrival was told it was 9.30am over 5 hours waiting

Service

Good and quick action

Service

No hidden charges and a complementary bus ticket into town.

Service

The dealership has never failed to impress during the ten years I've been a BMW customer.

Service

Could not have been better

Service

Recall completed as discussed with a loan car (not required) made available.

Service

Poor/lack of communication

Service

On this occasion the service provided was fine - However on booking my service due to the product recall of my car the individual on the phone only told me half the information.

Service

Nothing is to much trouble for them they look after myself and the cars very well

Service

Informative and efficient

Service

As the car was recalled due to a fault by BMW I expected the

Service

all went as it should

Service

Worked carried out well and even sent health video for my information

Service

Mark kept me informed of the progress of my car which was really helpful

Service

Small confusion over contact 'phone number

Service

Westerly were very good but the fact remains that I wasted a day of my life having to bring my car in for a recall so BMW goes down a little in my estimation for building my ca4 with a fault.

Service

Excellent customer service from Mark Rattenbury and technician Jack. I can't thank them enough for sorting out my problem and for the help and advice I received.

Service

No problems - just a straight forward visit. The people at Westerly are very friendly and nothing is too much trouble.

Service

Nothing to fault

Service

This was a recall visit, which Westerly fitted in at very short notice, because we were driving abroad within the next few days. Everything completed and courtesy clean included.

Service

Sean is excellent looks after me very well he thinks of the best way to work out pricing the job and not going for the most expensive way He knows how much my car means to me

Service

Professional friendly polite efficient

Service

Problem identified and resolved.

Service

As above.

Service

We always get good, professional but friendly service from everyone that we deal with at Westerly BMW in Exeter.

Service

They were Great

Service

This was a good experience.

Service

Excellent service from arrival at the Service Reception , a technician was called to take a ride to experience the "rattle" in the drivers door, he immediately identified the problem, silicone on the high gloss trim, which was resolved immediately.

Service

Excellent service and attention

Service

Service experience not as good as on previous visits. Max was brilliant when I first started so am disappointed that he has gone.

Service

Showroom looked the part, all staff I interacted with were knowledgable, friendly and professional

Service

It is always small points that create dissatisfaction and in my case having had new pads back and front the technician then failed to screw the dust caps on fully. This resulted in all the caps flying off somewhere and I had to purchase a new set!!

Service

My car was returned to me spotlessly clean and on time

Service

The lady I was dealing with was called Natalie and she was brilliant

Service

I was kept fully informed on the progress of my vehicle, which had failed its MOT

Service

They agreed to the date I requested and I very much appreciate the collect and return service. It provided a personal contact even though I never go to Westerly in Exeter. However they could not claim that gear shifts are now always smooth and easy.

Service

Took longer than I ex

Service

Satisfied, although experience was with your third party body shop rather than with Westerly.

Service

They repaired the car very quickly .

Service

Good service as always

Service

Everything went well on the day.

Service

... continued from previous answer... and that there would be another weeks delay... finally I had my car back and the chap jokingly siad how glad I must be... well having had a spine shattering 1 series for three weeks guzzling fuel on me - yes!

Service

estimated time to complete service spot on - no hanging around waiting for the car to be ready

Service

The fault that I asked BMW to fix was not fixed. I was told it might be due to worn brake pads, so I agreed to replacement brake pads, but the warning message still appears!

Service

staff friendly efficient

Service

The help and advise, the flexibility on servicing, the video inspection of the servicing makes Westerly a place where you want to car your car.

Service

Booked for 2 days, offered courtesy car which I declined. Job completed in 4 hours on first morning!

Service

Courtesy car provided just as agreed and job finished 1 day early

Service

There was a difference in quote and actual peices

Service

Great contact

Service

Mark in the service dept could not have been more helpful

Service

They did a good job but such a new car shouldn't have needed any work.

Service

Booked a complementary valet clean and level check. No evidence of any levels being checked. Car was not very clean. Boot had not been vacuum cleaned at all.

Service

perfect from start to finish. 24 hour turnaround from phoning to book the service.

Service

The staff are always very friendly and curtious, nothing ever a problem.

Service

I was worried after an incident on the road, and the team at BMW reassured me by giving me a visual health check on my car. They spotted no issues, and even cleaned it while it was there!

Service

Professional and recognition of customers

Service

Job done as requested

Service

to receive an actual video from the mechanic who mot'd my car was extremely pleasing. I have never received this service before and felt it went beyond the normal customer service expected. Excellent

Service

After service car cleaned inside and out with follow up e.mail containing video of under body with reference to exhaust, suspension, tyres and brakes with report of wear and the various components.

Service

Work quickly done while I waited

Service

Everything went as planned issues dealt with quickly and to my satisfaction

Service

Efficient and professional service.

Service

When I spoke to them regarding the checking of a further tyre on the car as it was losing air they said they had done a thorough check of all wheels but another tyre had a nail in it. They did not reset tyre pressures or check them either!

Service

Wash and vac not completed despite car being with service for 24hours.

Service

Car serviced whist l waited. Valeted as an added bonus.

Service

Very good thorough with every detail

Service

Because I was completely satisfied!

Service

Westerly had to order a new part so I did not have a car. But it was sorted quickly

Service

Austin Cowell is fantastic. Personable and understands our needs

Sales

I was kept informed throughout the process

Sales

Very friendly and attentive at BMW Exeter. Austin looked after me very well indeed and saw to the complicated process with the cherished number plate etc. Nice follow up afterwards to see that all was well.

Sales

Totally hassle free experience taylored to my needs and timeframe.

Sales

I have bought 3 new cars there an M135i, M3 F80 and now M5 F90 every time they have gone the extra mile and make you feel special when you collect it. They have never been anything but helpful through the whole organisation, Sales, Service & Parts.

Sales

Great service and support.

Sales

Have dealt with Westerly Exeter for many years. They always give a fine service.

Sales

Austin was a pleasure to deal with.

Sales

The sales agent, Richard Perrett really looked after me and made sue I completely understood the car before taking it away. He came on a test drive with me which really helped me feel at ease,

Sales

I was taken through the choice ,price , and availability of vehicles on the motability scheme in a relaxed unhurried manner ensuring I ordered the right vehicle for my purpose- especially as I needed an adaption fitted (a hoist in the boot )

Sales

Listened to my needs a very smooth transaction. Most of all personal service

Sales

I can't fault the service i received

Sales

It was done well

Sales

Too much pressure by sales to collect the purchase price before even a delivery date for the purchase. Owners handbook was not pointed out at handover and was told there was no handbook. I later found it in bottom of boot. I object to £60 admin fee.

Sales

very helpful staff and great service

Sales

After initially taking us a while to get onto the same wavelength, I felt the sales person was genuinely helpful throughout the test drive, decision making, ordering and delivery stages.

Sales

Couldn't have been simpler and great service